Last updated: 18 February 2026
1. Service Agreement
By booking a vehicle with Hollands Taxi, you enter into an agreement with us. We provide passenger transport based on the information you provide during the booking.
Hollands Taxi reserves the right to refuse service in situations such as, but not limited to:
- safety risks
- aggressive or inappropriate behavior
- violation of laws and regulations
2. Booking & Payment
2.1 Correct data
The customer is responsible for correctly providing the date, time, number of passengers, and pick-up and drop-off locations.
2.2 Rates
Rates are calculated based on distance, time, traffic situation, and vehicle type.
Price indications may change when:
- the route is being adjusted
- additional waiting time arises
- extra stops are being added
2.3 Payment methods
Hollands Taxi accepts:
- credit cards / debit cards
- cash payment
- mobile payment
Payment must be made after the ride, unless paid online in advance.
3. Cancellations & No‑show
3.1 Cancellations
Free cancellation up to 24 hours before pickup(or whatever policy you choose),Late cancellations or no-shows will not be refunded.
3.2 No‑show
If the driver arrives and the customer is not present within 10 minutes, this is considered a no-show. In that case, the full cost of the scheduled trip will be charged to the customer.
4. Behavior & Damage
4.1 Rules of Conduct
Hollands Taxi maintains a zero-tolerance policy for:
- smoking in the vehicle
- aggressive or intimidating behavior
- illegal activities
4.2 Damage or contamination
In the event of damage or soiling (other than normal wear and tear), cleaning or repair costs will be charged up to a maximum of €350.
5. Delays & Liability
Hollands Taxi is not liable for delays caused by circumstances beyond our control, such as:
- extreme weather conditions
- traffic accidents or road closures
- unexpected mechanical failures
We advise allowing extra time for connections with flights, trains, or important appointments.
6. Lost and Found
Hollands Taxi is not liable for items left behind. Found items are kept for 7 days. Please contact us as soon as possible if you have lost something.
7. Applicable Law
These terms and conditions are governed by Dutch law. Disputes shall be submitted to the competent court in the district of The Hague.
8. Contact details
Hollands Taxi
The Hague, Netherlands
info@hollandstaxi.nl
+31 70 204 2317